These Terms of Service (“Terms”) govern access to and use of the Zorexa agent platform, including Zorexa Cortex, Agent Gateway, Agent Runtime, APIs, messaging integrations, connected tools and related services (the “Services”). By accessing or using the Services, you agree to these Terms on behalf of yourself and, where applicable, the organization you represent (“Customer”).
1. Provider
The Services are provided by Zorexa, with an address at Carrer Alt de Gironella, 40 (“Zorexa”, “we”, “us” or “our”).
2. Eligibility and authority
You must have legal capacity to enter into these Terms. If you use the Services for an organization, you represent that you are authorized to bind that organization.
3. Accounts and tenant administration
Customers are responsible for maintaining accurate account information, protecting credentials, assigning roles and permissions, managing tenant members, and promptly reporting unauthorized access. Activities performed through Customer accounts are treated as authorized unless Zorexa has been notified otherwise.
4. The Services
Zorexa enables Customers to configure AI agents, route requests, call approved tools, process documents, generate content, send notifications and integrate with external systems. Features may include experimental or preview functionality and may change over time.
5. Customer instructions and content
Customer retains its rights in prompts, messages, files, business data and other content submitted to the Services (“Customer Content”). Customer grants Zorexa the limited rights necessary to host, process, transmit and display Customer Content to provide and secure the Services.
Customer is responsible for the legality, accuracy and quality of Customer Content and for obtaining all permissions, notices and legal bases required to process it.
6. AI-generated output
AI-generated output may be inaccurate, incomplete, non-unique or unsuitable for a particular purpose. Customer must evaluate output before relying on it and must maintain appropriate human review for consequential decisions or actions. Zorexa does not provide legal, medical, financial or other regulated professional advice.
7. Integrations and third-party services
The Services may interact with Meta/WhatsApp, Google Cloud, AI model providers, email providers, databases, APIs and other systems selected or configured by Customer. Those services are governed by their own terms. Zorexa is not responsible for third-party services, availability, policy changes or acts outside Zorexa's control.
8. WhatsApp use
Customer must comply with the WhatsApp Business Messaging Policy, WhatsApp Business Terms, Meta Platform Terms, applicable template and consent requirements, and all anti-spam, consumer-protection and communications laws. Customer must not send unlawful, deceptive, unsolicited or prohibited messages.
9. Acceptable use
You must not use the Services to:
- Violate law, third-party rights or platform policies.
- Send spam, phishing, malware or deceptive communications.
- Attempt unauthorized access, tenant-boundary bypass, reverse engineering or disruption of the Services.
- Upload content you do not have the right to process.
- Use agents or tools to perform harmful, fraudulent or unauthorized actions.
- Remove safeguards, falsify identity or conceal prohibited activity.
10. Security and incident responsibilities
Zorexa will maintain reasonable safeguards for the Services. Customer must configure access controls appropriately, secure its integrations and endpoints, rotate compromised credentials, and notify Zorexa promptly of suspected misuse or security incidents.
11. Privacy and data processing
Our processing of personal data is described in the Zorexa Privacy Policy. Where Zorexa processes personal data on behalf of a Customer, additional data-processing terms may apply. Customer is responsible for responding to end-user requests relating to data it controls.
12. Fees and taxes
Paid Services, usage charges and applicable taxes will be governed by the applicable order form, subscription plan or commercial agreement. Third-party communication, model, storage and integration costs may be passed through or subject to separate limits.
13. Intellectual property
Zorexa and its licensors retain all rights in the Services, software, architecture, documentation, trademarks and platform improvements. Except for the limited right to use the Services under these Terms, no rights are transferred to Customer.
14. Confidentiality
Each party must protect the other's non-public confidential information using reasonable care and may use it only to perform obligations or exercise rights under the applicable agreement. Standard exceptions apply to information already known, independently developed, lawfully received from another source or publicly available without breach.
15. Suspension and termination
Zorexa may suspend access where reasonably necessary to address security threats, unlawful use, non-payment, material breach or third-party platform requirements. Either party may terminate as permitted by an applicable order or agreement. On termination, Customer must stop using the Services, and data will be handled according to applicable retention and deletion commitments.
16. Disclaimers
To the maximum extent permitted by law, the Services are provided “as is” and “as available”. Zorexa disclaims implied warranties of merchantability, fitness for a particular purpose, non-infringement and uninterrupted or error-free operation. Nothing in these Terms excludes warranties or rights that cannot legally be excluded.
17. Limitation of liability
To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenues, goodwill or data. Any aggregate liability cap should be specified in the applicable commercial agreement. Liability that cannot legally be limited remains unaffected.
18. Indemnity
Customer will defend and indemnify Zorexa against third-party claims arising from Customer Content, Customer's unlawful or prohibited use of the Services, or Customer's breach of third-party messaging and platform rules, to the extent permitted by law and subject to applicable commercial terms.
19. Changes
We may update these Terms to reflect legal, operational or product changes. Material changes will be communicated where required. Continued use after an update takes effect constitutes acceptance to the extent permitted by law.
20. Governing law
The governing law, courts and dispute-resolution process should be stated in the applicable order form or commercial agreement. If none is specified, insert the intended jurisdiction here before publication: [INSERT GOVERNING LAW AND COURTS].
21. Contact
Zorexa App
Carrer Alt de Gironella
support@zorexa.app